TripAdvisor is also rolling out a new policy on communicating with users about why reviews or forum posts are rejected. Related: Facebook's imperfect fight against revenge porn That language may change in the future, but for now the badge is meant to be a warning sign to customers to encourage them to do additional research, Hoyt said.Ī TripAdvisor committee will be reviewing badges to determine if they need to be kept attached to a business beyond the initial three months. The message does not explicitly say a business is being flagged for sexual assault or safety incidents. Accordingly, you may wish to perform additional research for information about this property when making your travel plans." It says: "TripAdvisor has been made aware of recent media reports or events concerning this property which may not be reflected in reviews found on this listing. TripAdvisor's new badge appears as a warning in a red box at the top of the page that users see after they click to view a resort's details. Related: How companies can stop sexual harassment before it starts The policy was changed a few years later to enable consumers to post about issues including sexual assault and rape, he said. He said the level of moderation was a "bit of an overreach in 2010." In 2010, however, forum posts were subjected to a family friendly policy, meant to prohibit sexually explicit language, curse words and the posting of nude photos, according to Hoyt. The company maintains that it does not take down reviews or forum posts because they mention sexual assault or rape. TripAdvisor has since republished her forum post. The Journal Sentinel reported the company had repeatedly removed a post by Love from 2010 in which she said she had been raped by a security guard at Iberostar Paraiso Maya. The new approach to warning guests about safety concerns comes after The Milwaukee Journal Sentinel reported last week that TripAdvisor had removed forum posts and reviews warning about rape and injuries at several resorts in Mexico.įollowing the report, TripAdvisor apologized to Kristie Love, a 35-year-old mother from Dallas. Related: Uber pledges $5 million to sexual assault prevention Grand Velas Riviera Maya and Iberostar did not immediately respond to requests for comment outside of business hours. The company did an inventory of reviews posted in the last year and found "thousand of issues come up about health and safety and discrimination," he said. "There's potentially going to be more as we continue to vet properties that come up in the news," Hoyt said. TripAdvisor said they are the first - but unlikely the last - properties to receive the new warning.
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